Terms & Conditions

Your Statutory Rights Are Not Affected By Our Terms And Conditions.

All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By accessing this web site and or placing an order you hereby agree to be bound by the terms and conditions set out below. Nothing in these Terms shall in any way restrict or affect your statutory rights under English law.

Loyalty Points

Points are gained for transactions on products purchased via the website. Two points are automatically added for every pound spent excluding carriage.

Use of the website

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will keep this information updated and implement any changes as necessary.

You agree fully to indemnify, our directors, employees, agents and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising from any breach of the Conditions by you or any other liabilities arising from the use of this Website, or the use by any other person accessing the Website using your shopping account or Personal Information.


We accept no liability for the accuracy of information contained on the website, which may contain technical inaccuracies or typographical and pricing errors. We reserve the right to cancel any order placed for that product, whether or not your order has been confirmed and payment received. A credit will be issued for the amount received.

Recommendations for usage of product exclude claims to treat cure or alleviate medical conditions for equines for which veterinary advice would ordinarily be sought. In such situations, you are advised to contact a suitably qualified veterinary practitioner and seek advice or treatment.

All dogs are individuals that have developed their own taste preferences. We cannot guarantee your dog or puppy will eat a product and advise that the product is offered on several occasions should your dog or puppy initially refuse one of our products.


We endeavour to despatch orders placed the same day if ordered before 10:00am Monday to Friday, excluding bank holidays. We are working closely with our couriers during this time and orders are sent out on a next working day service, though in some areas this cannot be guaranteed. 

UK Mail tracking details can be followed on email and text sent out when order has been dispatched however, if you do not receive your order please report it missing by contacting Premier Pooch Ltd on 01234 419415 or email sales@premierpooch.co.uk After 14 days we are unable to trace / track any parcel not reported missing.

Communication and Marketing

By registering with Premier Pooch and providing your email, postal address and telephone number you consent to receive communications from us about our latest products and special offers which we think may be of interest to you.

Credit card safety

Premier Pooch and our secure payment service providers, use the latest technology to protect your credit card and personal information. Neither party releases information to any outside organization, other than in the verification of payment details with banking organisations. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you. Premier Pooch intends to provide you with the safest and most secure shopping experience possible.

Privacy Policy

We collect information about our customers via the information that you share with us.
Data collected by this service is used to improve website usability. The information collected is stored and is used for statistical reporting, and is not shared with anybody else.

We do not disclose any personal / buyers information to any other third party.

We use cookies to ensure we give you the best possible experience on the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

We reserve the right to change, modify, add or remove portions of our Privacy Policy and Terms & Conditions at any time without prior notice.

Subscribe and Save Terms and Conditions

“Subscribe & Save”

We reserve the right to vary the prices at our discretion. We reserve the right to change the repeat order benefits, the discount amount and free delivery offer at any time.

“Subscribe & Save” products will ship automatically each month. By placing your order, you are authorising Opayo owned by Elavon to charge your card for future orders at monthly intervals.

You can pause, amend or cancel your subscriptions at any time through your customer account.

For other “Subscribe & Save” discounts and promotions please check www.premierpooch.co.uk website regularly or our social media pages. Any non-subscription discounts or offers are not eligible to be used in conjunction with products purchased via “Subscribe & Save” service.

Any service log-in details, promotional or discount codes provided with the “Subscribe & Save” service are strictly for the sole use of the subscriber. Such details should be kept confidential and not shared with any third parties. For further details please also refer to the ‘Use of the Website’ section of the terms and conditions.

“Subscribe and Save” Delivery, Cancellations & Returns

If any “Subscribe & Save” product is not available on the day it is scheduled to be dispatched, we will notify you of the delay and will attempt to fulfil the order as soon as possible. If the product does not become available within 7 days, we will notify you that the order has been cancelled and we will attempt to send the next order on schedule.

If any “Subscribe & Save” products are discontinued, we will automatically suspend your subscription for that product and advise you of this, and no additional orders associated with that subscription will be placed. If any suitable replacement exists, you will need to create a new “Subscribe & Save” subscription order for that product.

If any problems arise with your delivery address, your account, or payment method, that we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription or via telephone. In such cases, your “Subscribe & Save” subscription will be automatically placed on hold and no additional “Subscribe & Save” orders will be processed or dispatched until you resolve the problem and reactivate your subscription.

Any changes to your delivery address must be made at least 48 hours prior to your scheduled delivery, otherwise your order will be dispatched to your original shipping address.

All returns under “Subscribe & Save” are subject to our Returns & Delivery Policy

“Subscribe and Save” Termination

We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.

You can cancel your subscription at any time. To avoid being billed for the following subscription period you need to cancel your subscription 48 hours prior to your subscription renewal date. If you do not cancel at least 48 hours prior to your renewal date, your subscription will be automatically renewed and we will charge your account using the payment method on your account.

If you cancel your subscription for any reason and reinstate a subscription for the same product your subscription will be subject to our ‘fair use’ terms. We reserve the right to remove any initial sign-up discounts that apply to first time subscribers if they have been applied on multiple occasions where we deem the discount has been purposely abused.

Made in the UK
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Many Excellent Reviews
Contact Us

Building 19, Colworth Park, Sharnbrook, MK44 1LQ

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GB Food Supplier Reg:

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Premier Pooch is Registered Trademarks of Premier Pooch Ltd.
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